Meisel, Robert M. (1986, ASQC) Eastman Kodak Company, Rochester, NY
The economic achievement of high quality is necessary to remain competitive in today's marketplace. This recognition has driven the development of a new training program at Kodak Park. An assessment was made of the scope of the training required for statistical quality control techniques to be implemented in the workplace. The results showed that the customary way of using a central staff to provide all of the training would not be feasible. Instead, individuals known as Quality Improvement Facilitators were designated by each division. These people were released from their responsibilities to receive extensive training in the philosophy of quality and in their responsibilities to receive extensive training in the philosophy of quality and in applications-oriented quality techniques. The potential roles seen for the Quality Improvement Facilitators included teaching, consulting, and facilitating in their respective divisions. The training program was designed to help them fill these roles. Their training, spanning a twelve-week period, included a motivational week with an outside consultant, viewing of the "Juran on Quality Improvement" videotape series, and a Process Consulting Workshop. This was followed by three statistical quality control teaching modules covering basic concepts for quality control, control charts, and acceptance sampling. Throughout the training program the participants received many teaching aids and reference materials. One of the teaching aids was a notebook containing a complete quality control course for first-line supervisors and key operators. This course resulted primarily from needs expressed by the first group of Quality Improvement Facilitators. There is an on-going follow-up program to encourage communications among the Facilitators, to assess and provide for needs as they arise, and to monitor the success of the program.