IBM Q.I. - Anatomy of an Education Process


Martinez, Anthony F.   (1986, ASQC)   IBM Corporate Technical Institutes, Thornwood, NY

40th Annual Quality Congress, May 1986, Anaheim, CA    Vol. 40    No. 0
QICID: 3265    May 1986    pp. 752-756
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Article Abstract

The IBM Quality Institute was established in early 1982. The prime objective of the Institute was to satisfy a corporate need for a centralized quality education process. This was in line with IBM's commitment to education and identification of concepts, tools and methods for long-range quality leadership. Initially, a course was developed for senior management concentrating on process control, cost of quality and prevention concepts. This course provided the necessary impetus for instilling process awareness and need for controls. Following this course, a series of satellite courses evolved - Teach the Teacher, for local site administration and one titled, Department Activity Analysis, which addresses concepts of cost of quality for management control. Courses were tailored for manufacturing, service and administrative disciplines.The next phase of curriculum development introduced in march, 1983, was aimed at the quality and quality-related technical level. These courses were part of the Quality Professional Training program. A course is three weeks, full time, off-site, covering topics of basic applied statistics, quality control statistics, reliability and total quality control. The curriculum concept and daily topic agenda will be demonstrated in detail.Subsequently, the IBM Q.I. has included additional programs at several management and technical levels. These courses over business process management, supplier quality, non-technical data handling statistics, software design quality, logic and mechanical design quality and specialized classes in design of experiments, reliability, personal computer for quality control, and statistical process control. Many of these programs include teach the teacher, again for local management. Several of these programs are also presented at the local site, both domestic and world-wide. Today, twenty-two different classes are offered.Future directions, including advanced teaching methods shall be addressed. In November, 1985 the Q.I. consolidated with other Corporate Technical Institutes - Systems Research, Manufacturing Technology, and Software Engineering. This consolidation provided cross-pollination of several disciplines and sharing of technical talent and resources.The paper will offer guidelines and experiences following original inception of the Quality Institute.

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