Kildahl, David D. (1986, ASQC) Honeywell Incorporated, Minneapolis, MN
The theme of this conference is "Quality: The Universal Equation for Excellence". Quality professionals are indeed working to solve an equation, and in fact there are a number of partial solutions available. A special case of the general equation of quality and excellence is the Quality Cost Equation, which can only be solved in particular circumstances. The author examines several versions of the Universal Equation, and then proceeds to a detailed consideration of the special case of the Quality Cost Equation and shows how it can be solved depending on the application and the assumptions in use. Finally there is a discussion of the obvious and subtle interrelationships among the variables considered in the Quality Cost Equation.
Cost of quality (COQ)