Tickel, Craig M.; Cleary, Michael J. (1986, ASQC) P-Q Systems, Dayton, OH
Today we hear a lot about SPC, or Statistical Process Control, about on-line monitoring systems, about quality management, about CAD/CAM, about just-in-time, etc. All these are seen as solutions to the organizations' problems. In reality, in most organizations the management philosophy is the real problem, and what has to take place is change of that philosophy if the organizations are going to survive. The most logical step is for the management to follow Dr. Deming's 14 Points which will take them from a detection system to a prevention system to the implementation of never-ending improvement. This change is no small task. One method of accomplishing this is to have the management go through the "Community College Transformation System", which is co-sponsored by the ASQC. Once the management has adopted the new philosophy, they must then begin to apply the powerful tool of statistics to improve their processes. This paper deals with the four phases organizations go through as they begin to apply statistical methods. The first phase is hand calculations of charting, the second phase is the use of hand-held data collection devices and the fourth phase is on-line systems. Our experience is that most organizations have two basic problems with this process:Problem One - The management has not adopted the "new philosophy".Problem Two - When management has adopted the "new philosophy" they want to get to stage four yesterday.This paper will provide some guidelines for organizations as they go through the four phases.