Hays, Herb C. (1986, ASQC) General Dynamics, Fort Worth, TX
An effective Quality Improvement Program (QIP) must include three basic elements to ensure success. The primary driver is a firm commitment for Quality Improvement from top management through all supervisory levels; developing total involvement of the entire work force. Next is the need to set realistic goals with consistent measurements and, finally, the implementation of an intensive training program throughout the organization with the goal of teaching new ways to do the job better. From this base, specific quality improvement parameters may be developed. Their chances for achievement are more readily attainable due to the awareness and involvement doctrine already instilled.
This paper examines specific measures within a properly constructed Quality Improvement Program. It categorizes parameters in terms of near and far term benefits while analyzing the syndergistic returns in both quality and productivity improvement. Near term benefits examined include areas such as scrap, rework, repair, overtime, production yield, and Engineering changes. Far term elements analyzed are those of proposal scheduling, cost definition, user requirements, design considerations, and supplier material management. Quality policy is also reviewed, including the fundamental precept which requires unqualified assignment of responsibility for product quality to specific functional organizations. Goal-setting and review techniques are additional elements analyzed.
The summary stresses the need for the Quality improvement process in today's industrial environment and identifies the significant program returns gained by both the Product/Service Producer and the Customer/User.