Hartstern, Robert F.; deWaard, Frans (1986, ASQC) Gilbert/Commonwealth, Inc., Reading, PA
The failure of a facility or product to operate or perform to expected standards is unacceptable in today's business climate. Unfortunately, in many cases, traditional management and engineering techniques are no longer adequate to ensure the achievement of the desired results.Traditionally, the Quality Control measures taken in all types of industries placed the emphasis on production controls during the manufacturing of equipment or the process operation. The application of quality management concepts as used in the aerospace and nuclear industry addresses all activities affecting quality and has been recgonized as beneficial. However, many in the energy production industry have criticized these programs as expensive, unnecessary and uncompromising. There is a fear of applying similar concepts of managing quality to non-nuclear projects due to the extreme cost and burden to schedule, experienced at some nuclear construction projects.More recently these concepts have been expanded to address plant operations, maintenance and modifications. Many in the industry, including my company, have recognized the benefit of increased plant availability through the utilization of a reliability/quality program to obtain the desired results at the minimum possible cost. The effectiveness of such a program is based on the initial establishment of specific reliability and quality objectives. Efforts are then primarily focused on the items which are truly important to achieving these specific objectives. This allows for the desired results being achieved in the most cost effective manner.This paper discusses how proven reliability techniques can be combined with traditional and practical quality management measures. It demonstrates how to achieve the desired reliability, availability and maintainability levels through the application of a graded level of quality management approach.