Back to Basics: Customer Delight

Article

Curtis, Harold   (ASQ)  

Quality Progress    Vol. 43    No. 1
QICID: 30906    January 2010    pp. 72

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Article Abstract

There are two key requirements to obtain customer delight: you must have a satisfied workforce and you must be an asset to your customers’ business. The author outlines the steps necessary to achieve both.

Keywords

Customer satisfaction (CS), Customer delight, Employee relations, Communication,


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