Enhancing Six Sigma Implementation Through Human Resource Management


Zu, Xingxing; Fredendall, Lawrence   (ASQ)   Morgan State University; Clemson University

Quality Management Journal    Vol. 16    No. 4
QICID: 30648    October 2009    pp. 41-54
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Article Abstract

[This abstract is based on the authors' abstract.] Human resource management (HRM) is recognized as a critical factor in the success of Six Sigma implementation in an organization. Data collected from 95 manufacturing sites that implemented Six Sigma show that three quality-related HRM practices – employee involvement, employee training, and employee performance and recognition - affect the success of the Six Sigma effort. Additionally, it is shown that the human infrastructure of the Six Sigma Green and Black Belt system integrates with traditional quality-oriented HRM practices in supporting the use of Six Sigma methodology.


Quality management (QM); Quality improvement (QI); Six Sigma; Human resources (HR); Employee involvement (EI); Employee education & training

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