Ask, and Ye Shall Receive

Article

Scriabina, Natalia; Smith Fullerton, Romayne; Brinkley, Joel; Kierans, Kim   (ASQ)  

Quality Progress    Vol. 42    No. 10
QICID: 30635    October 2009    pp. 18-24

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Article Abstract

When it comes to getting the answers they need, even auditors with extensive technical backgrounds can profit from skills used daily by journalists. Journalists are adept at managing conversations and getting people to open up and provide vital information. Five underlying principles and techniques journalist use to conduct productive interviews can help the auditor navigate the sometimes perilous waters of audit and assessment interviews.

Keywords

Audits, Communication, Interviews, Interpersonal skills, Training and presentation techniques


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