Word Power

Article

Scriabina, Natalia; Smith Fullerton, Romayne; Mehta, Burjor   (ASQ)  

Quality Progress    Vol. 43    No. 10
QICID: 30472    October 2010    pp. 24-29

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Article Abstract

A practical guide helps quality professionals choose the correct wording to clarify their communications and encourage recipients to take corrective action. The 12 tips focus on written communication related to auditing, consulting, and training in the area of management systems. Following these tips gets the point across quickly and helps turn a potentially confusing situation into a successful project.

Keywords

Communication, Audits, Management skills, Quality management system (QMS), Human relations


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