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Article

Cooper, Jill   (ASQ)  

Quality Progress    Vol. 42    No. 10
QICID: 24542    October 2009    pp. 46-51
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Article Abstract

When called upon to initiate a new quality management program, a background in quality management helps, but is not a necessity. ISO 9001 contains a list of activities that must be implemented by management to assure business operates systematically and meets customer expectations. Effective communication and collaboration with management on long-term projects will enable a quality Champion to develop a formal continuous improvement program. Eleven steps discussed help the Champion guide the organization through implementation of ISO 9001 and avoid unexpected setbacks.

Keywords

Continuous quality improvement (CQI), Champion, Quality management system registration, ISO 9000, Best practices, Management support, Communication


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