In the Know

Article

Ramu, Govindarajan   (ASQ)  

Quality Progress    Vol. 41    No. 8
QICID: 24535    August 2008    pp. 36-43

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Article Abstract

´╗┐Organizations are turning to outsourcing as a means of maintaining competitiveness in a global economy, but without appropriate controls, outsourcing can become costly. Quality professionals, therefore, must consider building a body of knowledge (BOK) devoted to quality in outsourcing. A quality in outsourcing BOK should avoid a compartmentalized approach and keep stakeholders focused on the entire outsourcing process. Six knowledge areas that must be addressed are supply chain management, communications, team management, knowledge management, project management, and quality engineering. By developing an outsourcing BOK and enforcing it as a business practice, a repeatable, scalable, and sustainable outsourcing process based on solid quality fundamentals can be established.

Keywords

Outsourcing, Body of Knowledge (BOK), Business plans, Quality management (QM), Supply chain management, Project management


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