One Good Idea: Chart Smart

Article

Gojanovic, Tony   (ASQ)  

Quality Progress    Vol. 42    No. 2
QICID: 24372    February 2009    pp. 80

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Article Abstract

One of the greatest challenges with consumer data is to make sense of it. A particularly useful way to summarize consumer call-in information is the control chart, which can transform data into a time-series graph, along with an estimate of noise.

Keywords

Consumers, Data analysis, Measurement and control, Business performance, Control charts


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