Take a Bite Out of Inefficiency

Article

Nuhfer, Dina; and Walters, Thomas   (ASQ)  

Quality Progress    Vol. 42    No. 5
QICID: 24078    May 2009    pp. 46-51
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Article Abstract

A Pennsylvania dental office used ISO 9001:2000 as a model to design an equipment management system that changed day-to-day operation from reactive to preventative. The new system delivered immediate rewards and prevented unnecessary downtime, reducing the annual cost of equipment repair visits by 67%.

Keywords

Healthcare industry, Case study, Process improvement, Equipment, Preventive maintenance, ISO 9000:2000


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