Improving the Internal Audit Experience

Article

Wasche, Theresa; Sciortino, Nancy   (ASQ)  

Quality Progress    Vol. 40    No. 11
QICID: 23309    November 2007    pp. 32-36
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Article Abstract

´╗┐Most quality management system standards require the development and maintenance of an internal monitoring process to ensure ongoing compliance. Internal audits are a key process many organizations choose to monitor their QMS, but personnel are usually not fully prepared to participate because they don't understand how the audit relates to ensuring the use of good business practices. After asking its employees about their audit experiences, Cerner Corp. developed a training program aimed at closing the audit knowledge gap. It was found that groups completing the training course began proactively conducting their own reviews of internal processes and were implementing corrective actions prior to the actual audit. In addition, personnel who have participated in the training are confident and professional when interviewed during external accrediting audits and contribute to the company's ability to maintain compliance with ISO standards.

Keywords

Audits, Internal audit, Process improvement, Business process, Employee education & training, Case study


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