Starting From Scratch

Article

Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W.   (ASQ)  

Quality Progress    Vol. 41    No. 9
QICID: 21306    September 2008    pp. 40-47
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Article Abstract

´╗┐There has previously been no general approach to starting a quality program by applying available quality methods and tools. A team of graduate students set out to help organizations solve this problem by developing the Quality System Development Roadmap (QSDR). QSDR is based on the Lean Six Sigma Quality Transformation Toolkit that facilitates team-based communication and problem solving. The structure of the roadmap is a set of flowcharts that outlines the decision process used to further develop the quality system. The roadmap helps organizations choose the appropriate tools and methods within a process-focused QMS by ensuring each process is linked to a specific quality goal.

Keywords

Quality Improvement System (QIS), Quality tools, Six Sigma, Decision support systems, Problem solving


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