Back to Basics: Outputs versus Outcomes

Article

Westcott, Russell T.   (ASQ)  

Quality Progress    Vol. 41    No. 7
QICID: 21070    July 2008    pp. 72

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Article Abstract

´╗┐Two key factors are often overlooked when the term deliverables is used to specify tangible things produced by a project. Projects include two kinds of outputs: tangigle things the project intends to produce. The other is tangible plans, measurements, tracking processes and status reports that pertain to planning, managing and closing the project.

Keywords

Quality tools, Outputs, Inputs, Outcomes, Intangibles, Tangibles, Goals, Objectives, Basic quality, Best practices


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