Don't Forget the People

Article

Iyer, Srijayan N.   (2006, ASQ)   AFOES Consultants, Abu Dhabi, UAE

Quality Progress    Vol. 39    No. 10
QICID: 20752    October 2006    pp. 60-66
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Article Abstract

Standard practice in quality management has been focused on establishing good systems for quality, but many organizations see these efforts fall short of objectives. The problem is the lack of linkage between the way the workforce perceives and implements the system and the way the system should be implemented. Behavior based quality improvement implementation uses people's conduct as the starting point for improving the quality of the entire system. Organizational behavior modification is a five-step behavioral approach to the management of human resources for performance improvement. A case study illustrates how an organization showed that improvement does not come about by implementing requirements, but by integrating principles into behavior.

Keywords

Human factors,Human resources (HR),Quality management (QM),Behavior modification,Employee education & training


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