Using a FMEA in a Service Setting

Article

McCain, Cecelia   (2006, ASQ)   Compuware Corp., Detroit, MI

Quality Progress    Vol. 39    No. 9
QICID: 20705    September 2006    pp. 24-29
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

ISO 9001 requires organizations to take preventative action to avoid the occurrence and reoccurrence of nonconformities. A failure mode and effects analysis (FMEA) is a tool that allows users to predict potential for failure and plan for control through design requirements. At Compuware, FMEA is used to test a design process to ensure the process can meet features and goals. FMEA addresses the root cause of the problem and can be implemented effectively. The use of FMEA allows service companies like Compuware to meet ISO 9001 requirements for preventative action and to identify opportunities for future improvement.

Keywords

Case study,Customer requirements,Failure Mode and Effect Analysis (FMEA),ISO 9000,Process improvement,Root cause analysis (RCA),Service organizations


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.