Emotional Intelligence and Six Sigma

Article

Milivojevich, Andrew   (2006, ASQ)   Knowledge Management Group, Mississauga, ON, Canada

Quality Progress    Vol. 39    No. 8
QICID: 20656    August 2006    pp. 45-49
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

Emotional intelligence (EI), the ability to perceive, assess, and manage one's own emotions and the emotions of others, is vital to a project team environment and fits well with Six Sigma methodology. When time is limited, Six Sigma Black Belts must form teams quickly and obtain buy-in from team members. With high EI, projects start up faster and make more progress in the firsts weeks, thereby saving valuable time. When emotions are visualized as an abstract mathematical equation, a methodology can be developed that addresses emotions scientifically. The EI strategy is an eight-step method of dealing with workplace emotions that can be used on an individual level or in the context of a group, leadership team, or organization.

Keywords

Black belt (BB),Competitive intelligence,Human factors,Human relations,Leadership,Project teams,Six Sigma,Team effectiveness


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.