Sustaining Best Practices: How Real-World Software Organizations Improve Quality Processes

Article

Mekelburg, Diana   (2005, ASQ)   All-Hands PM

Software Quality Professional    Vol. 7    No. 3
QICID: 20015    June 2005    pp. 4-13
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

[This abstract is based on the author's abstract.]Continuous improvement models and quick-fix best practices are two methods widely recommended for improving software quality processes. However, a study of ten organizations revealed that all followed similar stages of improvement that grouped complementary practices at each stage. Progression through the stages depended on evolutionary changes in the organizations' motivations and philosophies, rather than on either of the two popular models. The effectiveness of new best practices relied more on the stage in which they were introduced than on any proven benefit of the practices themselves. A humorous fable illustrates the relationship between motivations and quality practices.

Keywords

Best practices,Continuous process improvement (CPI),Motivation,Software quality,Empirical model


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.