Confronting Data Demons


Redman, Thomas C.   (2004, ASQ)   Navesink Consulting Group, Little Silver, NJ

Six Sigma Forum Magazine    Vol. 3    No. 3
QICID: 19784    May 2004    pp. 13-22

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Article Abstract

A fictional tale tells the story of a manufacturing firm's struggle to understand and address data quality. At a monthly luncheon meeting, three friends discuss the data management problems they faced in their jobs at Unity Metals. They were aware of the company's Six Sigma program, but thought their problems were different from the manufacturing technical details outlined in examples. Nevertheless, they signed up for Unity's Introduction to Six Sigma course and decided to apply it. In many ways, Six Sigma methods and database management are well suited. Most data quality problems can be defined, measured, analyzed, improved and controlled (DMAIC), but they do present unique management challenges. Understanding the issues is a necessary first step, and it takes time to resolve discrepancies. Improvements to data yield excellent returns on investment. A sidebar article lists talking points for data discussion.


DMAIC,Data analysis,Six Sigma quality,Process optimization,Information management

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