A Class Act

Article

Nelsen, Dave   (2004, ASQ)  

Quality Progress    Vol. 37    No. 10
QICID: 19578    October 2004    pp. 66-73

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Article Abstract

Responding to Motorola's challenge to the American education system to produce student capable of competing in the global marketplace, Community Consolidated School District 15 in Palatine, IL began a journey resulting in its winning the 2003 Malcolm Baldrige National Quality Award. The District 15 mission, values, key goals and performance expectations were developed through a stakeholder-driven strategic planning process based on Baldrige criteria. The hard work put into earning the award has earned District 15 not only improvements in student learning, but increased parent and teacher satisfaction and the support of the entire community.

Keywords

Primary education,Case study,Secondary education,Continuous improvement process (CIP),Stakeholders,Strategic planning,Malcolm Baldrige National Quality Award (MBNQA),Leadership


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