Palmer, Brien (2004, ASQ) Interlink Management Consulting, Export, PA
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Organizational changes fail not for technical reasons, but because of people's inherent resistance to change. Because the price of failure is so high, change should not be attempted until readiness to accept change is measured. Two methods to gauge organizational readiness for change are outlined. The first method determines the organization's ability to accept additional changes of any kind, while the second method looks at whether the organization is prepared to accept the particular change in question. Evaluation of readiness is best handled in a team environment. A seven-element change model provides guidance.
Change management,Organizational improvement initiatives,Human factors