Overcoming Resistance to Change

Article

Palmer, Brien   (2004, ASQ)   Interlink Management Consulting, Export, PA

Quality Progress    Vol. 37    No. 4
QICID: 19511    April 2004    pp. 36-39
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Article Abstract

Organizational changes fail not for technical reasons, but because of people's inherent resistance to change. Because the price of failure is so high, change should not be attempted until readiness to accept change is measured. Two methods to gauge organizational readiness for change are outlined. The first method determines the organization's ability to accept additional changes of any kind, while the second method looks at whether the organization is prepared to accept the particular change in question. Evaluation of readiness is best handled in a team environment. A seven-element change model provides guidance.

Keywords

Change management,Organizational improvement initiatives,Human factors


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