Your Gateway to Quality Knowledge


Nelsen, Dave   (2004, ASQ)  

Quality Progress    Vol. 37    No. 4
QICID: 19510    April 2004    pp. 26-34

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Article Abstract

For the past decade, the Quality Information Center (QIC) at ASQ's Milwaukee headquarters has collected and compiled writings and material from quality professionals in academics, manufacturing, and service to create a definitive quality body of knowledge (Q-BOK). In the process, QIC has itself become a model for knowledge management, providing ASQ members and staff with access to this vast source of information. While finding an answer to a specific quality question can be a formidable undertaking, QIC's full-time librarian, Sharron Manassa, is there to respond to requests. The QIC has a three-step process for information gathering that begins with the Quality InfoSearch database of articles published by ASQ and the Association for Quality and Participation (Teamwork & Participation Forum). ASQ's library and online bookstore are other sources of information, as is the Internet. When not providing immediate answers and guidance to clients, Manassa acts as a reference librarian, providing the expertise that prevents an Internet search from turning into a needlessly complicated quest for a simple answer. In response to calls from people new to the quality field, Manassa has created a list of recommended reading for aspiring quality professionals. Since quality improvement of resources and procedures is as important in the field of knowledge management as knowing where the facts are, ASQ plans to ultimately make the entire Q-BOK available online to members. A sidebar article lists resources available in the Web Watch section of the Quality Progress website.


Information management, Information technology, Research, American Society for Quality (ASQ), Libraries, Body of Knowledge (BOK)

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