A Software Company’s TL 9000 Success Story

Article

Nanda, Vivek “Vic”; Kelly, Tim   (2004, ASQ)   Ulticom Inc., Mt. Laurel, NJ

Quality Progress    Vol. 37    No. 3
QICID: 19500    March 2004    pp. 30-37
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Article Abstract

When Ulticom, a small software product company, set out to establish a quality management system it considered a number of international standards before pursuing registration to TL 9000, the telecommunications quality management standard based on ISO 9001. Management believed TL 9000 was most relevant to Ulticom�s business domain, but because of the standard�s close association with ISO 9001, the company�s experiences and recommendations related to its TL 9000 QMS registration are readily applicable to companies pursuing an ISO 9001 registration. Based on its own experiences, Ulticom makes a number of recommendations. First, ensure final objectives are clearly established. Next, create a roadmap for achieving these objectives andestablish mechanisms for tracking, controlling, and reporting progress. Finally, ensure that the objective of the QMS is not merely to earn a registration certificate for marketing purposes, but to enhance organizational efficiency and effectiveness.

Keywords

Quality management system (QMS),Quality management system registration,Software quality,TL 9000,TL9000,Telecommunications industry,Case study,ISO 9000


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