Baldrige: It's Easy, Free and It Works

Article

Crownover, Dale   (2003, ASQ)   Texas Nameplate Co., Dallas, TX

Quality Progress    Vol. 36    No. 7
QICID: 19139    July 2003    pp. 37-41

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Article Abstract

While many people consider the Malcolm Baldrige National Quality Award criteria to be difficult, a harder task is learning how to manage opportunities for improvements instead of managing known strengths. While Baldrige may not have the answers, it does have strategic questions that are of significance because of their common sense nature. Core values of Baldrige are: strategic planning, performance excellence, wise practices, resources, process management, charted results, and visionary leadership. Includes two-page questionnaire for comparing tools.

Keywords

Customer and market focus,Human resources (HR),Knowledge management (KM),Strategic planning,Process management,Quality tools,Questionnaire,Malcolm Baldrige National Quality Award (MBNQA)


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