QOS – A Simple Method for Big or Small

Article

Keller, Carl W.   (2003, ASQ)  

Quality Progress    Vol. 36    No. 7
QICID: 19135    July 2003    pp. 28-31
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Article Abstract

Although there are many quality initiatives in the marketplace, many of them involve a degree of hype. Ford Motor Company´┐Żs quality operating system (QOS) is recommended as one offering the most value for the money. A QOS assessment looks at communication, teamwork, measurables, and continuous improvement. QOS can also be adapted to organizations that are not automotive suppliers or subject to QOS, Q1, QS-9000, or TS 16949 standards.

Keywords

TS 16949,Teamwork,Continuous improvement (CI),Quality management system (QMS),Customer satisfaction (CS),Metrics,QS 9000,Customer focus


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