Shipley, David (2003, ASQ) Nucor, Norfolk, NE
FREE ARTICLE FOR ASQ MEMBERS! Click here: My ASQ
[This abstract is based on the author�s abstract.]
Organizations need management systems that are based on processes or activities that help personnel understand what is essential to achieving continual improvement on a consistent basis. Managers and quality practitioners, however, have not always taken advantage of what standards such as ISO 9000 have to offer. The revised ISO 9000:2000 standard makes it easier for organizations to develop and implement a new management system, or to change and improve an existing one.
Accountability,Customer focus,Process ownership,Implementation,Improvement,ISO 9000:2000