Cultural Influences on Quality in Global Organizations

Article

Balstrup, Bo   (2001, ASQ)   Danfoss Drives A/S, Graasten, Denmark

International Conference on Software Quality, Pittsburgh, PA    Vol. 11    No. 0
QICID: 19020    October 2001    pp. 1-36
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Article Abstract

[PowerPoint presentation slides only.]

A field study carried out in Denmark, the United States, and Germany examines how cultural factors intervene in the successful implementation of software quality management systems. Because of similar backgrounds, people in any given culture are said to have similar �mental programming.� The study�s findings reveal that cultural awareness is essential for utilizing cultural diversity and that different views are an advantage in solving problems. Currently used technology can be a barrier, and virtual cross-cultural teams may not be effective because solutions are slower and there are misunderstandings. In a truly global organization individual work values must converge, there must be a common set of values, and the values must be adapted to the local cultures. Understanding these aspects enables IT managers in multinational organizations to operate more appropriately in countries other than their own.

Keywords

Culture,Diversity,Globalization,Human relations,Virtual teams,Management styles,Organizational culture,Software quality,International case study


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