McDonald, Mark P.; Hamilton, Douglas B. (2001, ASQ) Accenture, Chicago, IL
[This abstract is based on the authors� abstract.] An organization�s success depends upon its ability to change, yet successful change requires an understanding of the dynamics and structure of change that is often overlooked by managers. Change is successful when the organization realizes improve performance as a result of its efforts. To accomplish this, a clear explanation of the need for change, what the organization will become, and how it will accomplish the change is required. The dynamics and structures necessary to support successful change are discussed.
Change management,Cultural change,Process improvement,Organizational culture,Organizational design,Employee involvement (EI)