Burgess, Tom (1999, ASQ) Bailey-Fischer & Porter
[This abstract is based on the author's abstract.] Classic quality management techniques can be modified for use in a manufacturing environment characterized by short production runs of products with many options and accessories. Methods are described for modifying these traditional approaches and integrating them into an overall cost effective quality management system to produce high quality products in a manufacturing environment characterized by continual change. Six elements of this quality system are comprehensive design reviews/design qualification, a supplier quality and on time measurement system, assembly process audits, a flexible final inspection program, a system to assess the risk potential of unintended effects of change, and regular analysis of all customer warranty contacts.
Customer service,Manufacturing,Short runs,Quality management (QM),Product quality