Ludwig-Becker, Marsha (1999, ASQ) Becker Technology Inc., Cocoa Beach, FL
[This abstract is based on the author's abstract.] The new Quality defined by ISO 9000 is determined by the customer and must become part of a company's culture. It must start with the Chief Executive Officer (CEO) and involve all of the company's employees. The problem is that this quality management system is a management system for ensuring quality products and services. It has not been stated in the operational style of executive management. Eight principles are outlined which embody the spirit of ISO 9000 in operational terms for CEO's and their staffs.
Upper management,Quality management (QM),Management styles,ISO 9000