Hedges, Charles S. (1999, ASQ) Soil Testing Engineers, Inc., Baton Rouge, LA
[This abstract is based on the author's abstract.] The KISS (kindness, intelligence, simplicity, and sincerity) Quality Program is a method for revising an existing quality program or developing a new program. The theme of this paper is the development and use of work philosophies and activities that will direct a service industry business or other business segments toward better quality, a higher plane of excellence and quality, and better profits.
Business plans,Human relations,Ergonomics,Quality improvement (QI),Quality system,Program development