An Approach to KISS Quality

Article

Hedges, Charles S.   (1999, ASQ)   Soil Testing Engineers, Inc., Baton Rouge, LA

Quality Management Conference, Charlotte, NC    Vol. 11    No. 0
QICID: 18924    January 1999    pp. 1-16
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Article Abstract

[This abstract is based on the author's abstract.] The KISS (kindness, intelligence, simplicity, and sincerity) Quality Program is a method for revising an existing quality program or developing a new program. The theme of this paper is the development and use of work philosophies and activities that will direct a service industry business or other business segments toward better quality, a higher plane of excellence and quality, and better profits.

Keywords

Business plans,Human relations,Ergonomics,Quality improvement (QI),Quality system,Program development


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