5-S Practice: The First Step to TQM


Ho, Samuel K.M.; Ng, Stephen C.H.   (1999, ASQ)   Hong Kong Baptist University, Kowloon Tong, Hong Kong

Quality Management Conference, Charlotte, NC    Vol. 11    No. 0
QICID: 18921    January 1999    pp. 1-13
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Article Abstract

[This abstract is based on the authors' abstract.] Over the last two decades the Japanese have perfected the technique of 5-S Practice for improving the work environment. The name stands for five Japanese words: Seiri, Seiton, Seiso, Seiketsu and Shitsuke. The English equivalent would be organization, neatness, cleaning, standardization, and discipline. Today, most Japanese firms and many high quality western firms as well have utilized 5-S practice as a quality management tool. Since 1994 the Hong Kong Government Industry Department has promoted 5-S practice in Hong Kong, where it has been well received by the business community. As a result of this success, the Department commissioned a '5-S Practice Workbook' with ten successful case studies from the manufacturing, services, and public sectors. The intricacy of the 5-S is explained so that it can be understood and adopted readily by those who may find the tool useful.


Business process reengineering (BPR),Quality management (QM),Best practices,5 S (visual workplace),Quality tools

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