Deleryd, Mats; Garvare, Rickard; Klefsjo, Bengt (1999, ASQ) ABB Adtranz Sweden, Vasteras, Sweden; AC Cerama AB, Robertsfors, Sweden; Lulea University of Technology, Lulea, Sweden
[This abstract is based on the authors' abstract.] Small- and medium-sized businesses need to improve the efficiency of their processes in order to remain competitive. This applies particularly to the design and production phases. A deeper understanding of the concept of variation, identification of causes of variation, and handling of these causes are important factors to be considered.Two studies of the implementation of statistical methods in Swedish industry are presented. One examines the use of process capability studies in Swedish industry. The other study looks at the use of Design of Experiments at two small enterprises within the high-performance ceramics industry. Results of the two studies demonstrate how implementation of statistical techniques in small- and medium-sized business environments can enhance the probability of success.
Business process reengineering (BPR),Design of experiments (DOE),Statistics,Small business,International case study