Young, Brian G. (1999, ASQ) Young & Associates
[This abstract is based on the author's abstract.] ISO 9000 quality management and quality assurance standards have been widely accepted and implemented worldwide, principally for third party registration (certification) of organizations' quality systems intended to facilitate and enhance world trade. Many of these organizations are now looking to increasing the scope of their quality activities to other aspects of their business by utilizing ISO 9000 as a foundation. Canadian organizations are using quality management principles and best practices, reflected in the criteria of the national quality awards programs, as a basis for moving their organizations towards achieving excellence in all aspects of their businesses. The fundamental differences in scope and emphasis between the ISO 9000 requirements standards and awards criteria are examined. How ISO 9000 standards are changing and evolving towards a more holistic approach to quality management is discussed.
Quality management (QM),Quality awards,Quality assurance (QA),Business plans,ISO 9000