How and Why to Apply TQ Disciplines to Corporate Social Responsibility Issues


Peters, V. John   (1999, ASQ)   IRDC

Quality Management Conference, Charlotte, NC    Vol. 11    No. 0
QICID: 18903    January 1999    pp. 1-8
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Article Abstract

[This abstract is based on the author's abstract.] Some of the shortcomings of the traditional approaches to business ethics are explored, asking the question "can capitalism co-exist with social concern?" Social responsibility as successful business practice is considered. Quality assurance disciplines can be used to assist organizational efforts in social responsibility. A ten-point checklist, "the 10 Cs of concerned capitalism," is proposed for people in organizations to consider and apply.


Organizational design,Cultural change,Management styles,Ethics,Core values,Quality assurance (QA),Sociotechnical systems (STS),Human relations

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