Self-Assessment Methodology: The Route to Business Excellence

Article

Ahmed, A.M.; Yang, J.B.; Dale, B.G.   (2003, Ahmed, A.M.;Yang, J.B.;Dale, B.G.;)   Bradford University School of Management, U.K; Manchester School of Management, U.K.

Quality Management Journal    Vol. 10    No. 1
QICID: 18902    January 2003    pp. 43-57

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Article Abstract

[This abstract is based on the authors' abstract.] The European Foundation for Quality Management (EFQM) business excellence model is a popular tool for use in organizational self-assessment. There is little evidence, however, that this or any other assessment methodology helps organizations link areas identified for improvement to business action plans at strategic, tactical, and operational levels. A possible solution to this problem is proposed using multiple criteria decision-making and the evidential reasoning approach in the self-assessment process. The intelligent decision system (IDS) can improve deployment of the self-assessment process and provide accurate and fast scoring for the organization.

Keywords

Self assessment,Decision making,European Union (EU),International quality study (IQS),Organizational design,Business process reengineering (BPR)


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