Project Change Management


Harrington, H. James; Hefner, Mark B.   (2000, ASQ)   Systemcorp; Performance Improvement Network, LLC; Ernst & Young

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18878    September 2000    pp. 1-11
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: SQD paper

The success of improvement processes depends on both a superior concept and effective implementation. Implementation presents the greater challenge. Organizational Change Management (OCM) methodology is proposed to reduce and/or eliminate resistance to change within the organization. The most crucial issue of managing change is the ability to help people to become more resilient and adaptable in the process. The future success and survival of an organization will depend on how well change decisions can be implemented.


Cultural change,Human relations,Conflict resolution,Change management,Organizational design

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