Project Change Management

Article

Harrington, H. James; Hefner, Mark B.   (2000, ASQ)   Systemcorp; Performance Improvement Network, LLC; Ernst & Young

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18878    September 2000    pp. 1-11
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.
New to ASQ? REGISTER HERE.

Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: SQD paper

The success of improvement processes depends on both a superior concept and effective implementation. Implementation presents the greater challenge. Organizational Change Management (OCM) methodology is proposed to reduce and/or eliminate resistance to change within the organization. The most crucial issue of managing change is the ability to help people to become more resilient and adaptable in the process. The future success and survival of an organization will depend on how well change decisions can be implemented.

Keywords

Cultural change,Human relations,Conflict resolution,Change management,Organizational design


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.