About Quality Assets

Article

Li, Yusheng (yuesheng_li@hotmail.com)   (2000, ASQ)   China Astronautics Standards Institute

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18866    September 2000    pp. 1-8
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper

The 21st century has been predicted to be the century for knowledge economy and quality. Business concepts, strategies, and modes of operation are changing rapidly. The quality circle must abandon traditional quality management views on production management and tangible assets operation to focus on the influence of quality on new business strategies and methods of quality analysis, evaluation, and control. The theory of quality assets is based on product and service quality guaranteed by the quality system and continuous quality improvement. The formation, maintenance, operation, and audit of quality assets is explored.

Keywords

Customer satisfaction (CS),Knowledge management (KM),Business plans,Quality circles,Quality management (QM),Quality audit


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