ISO Kaizen-Blitz©


Cintron, Victor M. (   (2000, ASQ)   Bulltek Ltd., Riverside, CA

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18864    September 2000    pp. 1-13
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper ISO Kaizen-Blitz© (IKB ©) is a management scheme and benchmark approach incorporating the concept of "kaizen," gradual but progressive improvement; "blitz," abrupt change; and the international standards of ISO. The change connoted by kaizen is based on an agile and robust management system that enables individuals to deviate from typical and conventional behavior and rise to a higher level of business performance. Blitz is most often prompted by a technology change, bringing about a paradigm shift that forces rethinking or restructuring. ISO standards provide means for kaizen and blitz to coexist within the foundation of a base managerial scheme. Implementation and maintenance of the resulting fundamental and robust managerial scheme will provide product/service consistency for growth. Timely paradigms shifts will allow for breakthroughs that further enhance the organization's performance, from both the inside and the outside. While the IKB scheme has recently emerged, the approach has existed for a long time. Examples of applied IKB philosophical concepts may be found in a number of major global corporations.


Benchmarking,Business plans,Change management,Continuous improvement (CI),Organizational design,ISO 14000,ISO 9000,Kaizen,Management styles,Globalization

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