CKA: The Ingredients of a Quality Person


Katigbak, Roberto K.   (2000, ASQ)   The Philippine Society for Quality, Makati City, Philippines

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18862    September 2000    pp. 1-12
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.

Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper

A quality person is characterized by Commitment to a cause, Knowledge of all details important to a customer, and Action orientation to get things done efficiently. Each of these characteristics is critical for genuine customer service and satisfaction. One can work in stages to develop these traits, moving from indifference to interest to commitment; from ignorance to awareness to knowledge; and from resistance to act to externally influenced action to action orientation. A quality person is not superhuman but an average individual who strives to improve and rise above mere adequacy. The benefits enhance not only the individual but the organization as well.


Commitment,Interpersonal skills,Leadership,Quality philosophy,Professional development,Quality,Personal quality checklist

Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.