Quality: How Much Do Leaders in Education Know?


Gatchalian, Miflora M. (qcinc@qinet.net)   (2000, ASQ)   Quality Partners Ltd., Philippines

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18853    September 2000    pp. 1-21
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO presentation

[PowerPoint presentation slides only]

The presenter was hired as a consultant by a prominent Philippine university seeking to engage in Total Quality Management (TQM) activities. An initial survey revealed negligible awareness of TQM concepts among university leaders, but a great interest in learning about quality methods, participating in a core group for quality improvement, and promoting a quality campaign university - wide. As a result, a Quality Orientation workshop series was conducted for university leaders, and the core group leaders began meeting to integrate results and plan further direction. Momentum slowed with a change in university administration, but with the enthusiasm of the core leaders, is expected to resume.


Educators,International,Total Quality Management (TQM),Quality council,Quality philosophy,Quality awareness

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