Forward Thinking Using Quality as a Business Driver

Article

Masing, Walter E.   (2000, ASQ)   German Society for Quality

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18852    September 2000    pp. 1-4
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.
New to ASQ? REGISTER HERE.

Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper

While history is not a useful guide for enterprise decision making, observation of trends and forward thinking provide a far better basis for planning and action. Trends now indicate that the global market is minimizing the element of distance in commerce, that customers' access to web - based information is influencing buying decisions, and that mass production is giving way to smaller and more customized production approaches. Further, the economic expansion of third world countries will likely affect global commerce through population growth, pollution, and other routes. Forward thinking requires that producers of goods and services must concentrate on the customer's view of product quality, while the company stays competitive within the market and maintains high internal quality. The quality movement continues to move forward with the founding of the European Foundation for Quality Management and its European Quality Award.

Keywords

European Quality Award,Globalization,Trends,Quality awareness,International


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.