Improvement Integrated Program (PIM) in Construction Companies


Sarmiento, Alfredo   (2000, ASQ)   Sistemas de Productividad y Gestion S.A., Santiago, Chile

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18848    September 2000    pp. 1-21
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper

The Improvement Integrated Program (Programa de Mejoramiento Integral, or PIM) is a model to enhance quality improvements in companies and projects in the Chilean construction industry. Grown out of quality efforts starting in the late 1980s, PIM seeks to define concepts suited to the needs of companies and apply tools to achieve specific objectives. The model involves strategic planning, redesigning and upgrading practices and processes, implementing a company - wide improvement program, and working toward continuous improvement. Each stage has a clearly defined purpose, set of actions, and expected results. Information sharing with company personnel on the change process enhances involvement and teamwork while reducing resistance to change. By setting out specific results under the direction of team leaders, the model helps to maintain team motivation, while allowing order and flexibility making PIM applicable and useful for companies and projects of all sizes.


Construction industry,Continuous improvement (CI),International,Strategic planning,Quality improvement (QI),Reengineering,Process management

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