From the Origin of Quality Up to the Third Millennium: "A Personal Perspective on a Viable Future for the Quality Movement"

Article

Savard, Jean-Claude   (2000, ASQ)   J.C. Savard Consultants, Inc.

Service Quality Conference, Scottsdale, AZ    Vol. 9    No. 0
QICID: 18846    September 2000    pp. 1-8
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Article Abstract

Jointly with the 7th Asia Pacific Quality Organization Conference: APQO paper

In Western thought, complex concepts are dissected and analyzed. Quality has little meaning unless it is considered as an aspect of something else. The evolution of the concept of quality, a new quality paradigm, will transform our basic structure of thought, based on our vision rather than serving as the basis of our vision. The quality movement has evolved from Total Quality Control through Total Quality Management and moving toward the possibility of a Total Quality Society, where quality is a way of life. Quality tools must also change to suit our broadened goals, involving borrowing, adapting, and improving on existing tools. Individuals must also work toward quality, expanding our awareness to a broader range of perspectives. Quality must not be defined as an attribute of an end product but as a journey and discovery leading to success.

Keywords

Quality analysis,Total Quality Control (TQC),Quality philosophy,Quality awareness,Total Quality Management (TQM)


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