Roadblocks to Quality

Article

Munro, Roderick A.   (2003, ASQ)  

Quality Progress    Vol. 36    No. 2
QICID: 18838    February 2003    pp. 49-54
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Article Abstract

The automotive industry has developed state-of-the-art quality processes and procedures, yet many managers and engineers still do not understand or apply the concepts of variation reduction or trend analysis. This results in the poor quality that plagues American original equipment manufacturer (OEM) organizations. Management has little willingness to address the problem and those who write the standards and required reference manuals are far removed from the shop floor. One of the problems is that corporate mentality will not allow the cost of quality to drive the organization. Many managers and engineers seem to have forgotten their statistical training or are motivated by nonquality related issues. When viewing trend charts, the tendency is to overmanage at the first indication that something is going in the wrong direction. Consumers evaluate quality against their expectations while marketing and product planning activities continually raise expectations, creating a no-win situation. The automotive industry needs to reevaluate the tactics that worked so well for it in the past. The greatest contributor to poor quality it attempting to control everything simultaneously. A sidebar article describes the five pillars of knowledge, manuals created by the automotive sector to supplement QS-9000 and ISO/TS 16949.

Keywords

Automobile industry,Continuous improvement (CI),Cost of quality (COQ),Quality tools,Product quality,Quality management (QM),Process control


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