Column: Standards Outlook: Continual Improvement Using ISO 9001

Article

Liebesman, Sandford   (2002, ASQ)  

Quality Progress    Vol. 36    No. 1
QICID: 18832    January 2003    pp. 62-63
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Article Abstract

[Abstract from article]

One of the key additions to ISO 9001:2000 is a subclause 8.5.1 requirement for continual improvement. This requirement is a definite advance over ISO 9001:1994, which relied only on corrective and preventive action to improve the quality management system (QMS). Subclause 8.5.1 requires the organization to "continually improve the effectiveness of the QMS through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review." If fully implemented, this plan-do-check-act cycle should result in iteration after iteration of improvement.

Keywords

ISO 9000:2000, Continuous improvement


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