Samuel, Mark (1999, ASQ) IMPAQ
[PowerPoint presentation slides only.]
Accountability can be the key to organizational culture change and improvement. On a continuum of accountability, employees feel entitled to pay simply for coming to work, regardless of performance. When they take responsibility for their own work, they are accountable to themselves, but with fragmentation and a degree of competitiveness among coworkers. A worker who acts as part of a team places team success above individual success, but greater organizational needs are not considered. At the level of cross - functional performance, business needs drive the team and outcome is more important than individuals or teams. Organizational accountability is reached when any individual can serve as a leader to pursue business outcomes, and business outcomes supercede individual priorities. Creating a culture of accountability requires a new mindset, systems that facilitate accountability and willingness to undertake risk in a supportive environment.
Business results,Cultural change,Teams,Employee involvement (EI),Quality improvement (QI),Effectiveness